Managing organizational networks and knowledge transfer in a global service company

The knowledge-based theory of the firm has emphasized the role of organizational capabilities and networks. Based on this idea, some managers in Amadeus, a global services company, have put in place mechanisms to create and transfer knowledge efficiently among professional networks. Due to a lack of support from top management, their strategy built on information systems and technological solutions has fallen short of expectations. Research has been conducted in the past three years in this organization to show that the strategy was mainly based on codification of information instead of creating a collaborative climate outside organizational networks. Today, a human-centric approach is heralded through the launch of communities of practice to structure collaboration and information sharing among organizational networks.